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Andoo’s Feel Good Price Match Guarantee

The heart of what we do at Andoo is to provide you with the best customer experience in the world, day in, day out. Our commitment to delivering legendary feel good service means that we go above and beyond for our customers at every stage of their shopping journey.

We have created our Feel Good Price Match Guarantee to give you peace of mind that you'll always get the most competitive price without compromising on our award-winning service: Free delivery, free removal of old disconnected appliances, 24/7 customer service, and free basic setup for washers, fridges, freezers, mattresses, and furniture!

What's Included?

+ Price Matching - if you find a cheaper price advertised by an Approved Retailer, we are more than happy to price match an identical product we sell. See full Ts & Cs below.

+ Free, Next-day Delivery*

+ 24/7 Customer Support.

+ Free Removal and Recycling of Old Products*

+ Legendary Feel Good Care for your delivery - two delivery team members for big and bulky items

+ Huge range of products for the home, from the world’s best brands.

Price Match Guarantee Terms & Conditions

Not only will we provide you with award-winning feel good service, Andoo aims to offer you our best price with our Price Match Guarantee. Find a cheaper price advertised by an Approved Retailer? We are more than happy to price match an identical product we sell.

How can I request a price match?

Simply note the advertised price and the retailer where you found it. Then contact our friendly customer service team who will confirm the price match.

What are the product requirements?

+ The product must be currently listed on the Andoo website.

+ The product must be identical and brand new in the box.

+ The product must be in stock or readily available from an approved competitor list. This means products advertised on auction sites, group buying sites, clearance sites, daily deals sites are not eligible. Run-out stock, grey imports, or products from wholesale distributors are also not eligible.

What are the price requirements?


The price must be publicly advertised within the last 14 days. Andoo DOES NOT price match any products marked as clearance, outlet or in-store only and/or displayed on auction websites (auction or buy it now prices).

The final price must include all costs, including any delivery charges or additional fees. If the advertised price is for pick-up only, we reserve the right to charge a delivery service fee.
If the price includes services we don't provide, we will still match the price, but may not provide the additional services.

Our Price Match Guarantee does not apply to products from agency brands. The prices for these products are set by the manufacturers and are consistent across all retail stores nationwide, therefore we cannot adjust prices, but will still offer you our award-winning service.

If you are unsure about any of the requirements above, contact our customer service team who will happily confirm or answer any of your questions!

If you are not happy, we are not happy!

If you are not satisfied for any reason call us on 0800 100 900 or leave us a message and we'll make it right.

Whether you’re shopping with us for the first time or the fiftieth, we believe that every time you should have the best experience. We are available 24/7 to advise on the right products for you, assist with a new purchase, and help you with any issues or queries.

We know that your time and money are valuable, which is exactly why we’ll always go the extra mile to provide you with the service you deserve.

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Free Delivery

We offer free delivery, Monday to Friday. To check whether you are eligible for our free delivery service, enter your Postcode or Suburb in the Set Location bar on this page and delivery information will be displayed with each product. We will also give you a courtesy call to confirm the delivery.

Full details are available on our delivery service page.

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Free Connection & Assembly

We offer free basic connection for refrigerators, washing machines (excluding washing machine pedestals), microwaves, and furniture. We offer this service in Auckland, Hamilton, Whangārei, Tauranga, and Mount Maunganui.

Appliance & Packaging Removal*

If your delivery address is in Auckland, Hamilton, Whangārei, Tauranga, or Mount Maunganui, you can request that our delivery team dispose of your old appliance when you place your order. Old appliances being removed must be similar to the new delivered appliance. Removal must be done at the delivery location of your order. Please note, where we've fulfilled a free connection and/or assembly of a product, we're happy to take away the packaging for recycling.

* All products for removal and disposal must be (where applicable) disconnected from all water, electrical, and gas supplies by you or your contractor in advance of the appliance being removed. All gas disconnections must have been performed by a licensed plumber. All hardwired electrical disconnections must be done by a licenced electrician. You agree that removed goods are deemed to have zero value and become our property. We may dispose of them as we see fit. Please note for microwave installations, this does not include installations with a trim kit, this is a countertop/unboxing service.

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